Shipping
Fast and secure international wine shipping with FedEx Priority.
Returns & Refunds
Clear refund policy for damaged or missing bottles.
Secure Payment
Safe, secure, and trusted payment methods for your peace of mind.
Warranty
Carefully packed orders with quality control and delivery guarantee.
Track Order
Track your wine shipment in real time with FedEx.
Frequently Asked Questions
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
Orders can be edited or canceled as long as they have not yet been shipped. Please note that orders placed before 8:00 AM Eastern Time may be dispatched the same day, while orders placed after that time are typically shipped the next business day. If you need to request a change or cancellation, please contact us as soon as possible by email, SMS, or WhatsApp and include your order number for faster assistance.
Is there a minimum order?
Is there a minimum order?
Yes. The minimum order is 4 bottles per purchase. This minimum allows us to ensure proper packaging, safe international transportation, and efficient logistics for shipments from Argentina.
Can I place an order as a gift?
Can I place an order as a gift?
Yes. Gift orders are shipped using the same secure packaging as all other orders. If you would like to include a personalized message or card, please contact us by email before the order is shipped and provide the text you would like to add.
Can I add bottles to an existing order?
Can I add bottles to an existing order?
Yes, bottles can be added to an existing order as long as it has not yet been shipped. If you would like to add fewer than 6 bottles, please contact us so we can create a manual order and send you a secure payment link, as the website applies shipping costs automatically and does not allow purchases of fewer than 4 bottles. If you wish to add 6 bottles or more, you can place a new order directly on the website and we will ship both orders together.
What happens if an item is out of stock after purchase?
What happens if an item is out of stock after purchase?
In the rare event that a wine becomes unavailable after your purchase, we will contact you promptly to offer an alternative or process a refund for the affected item.
I didn't receive all off my order?
I didn't receive all off my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
Returns & Exchange
What is your returns policy?
What is your returns policy?
Due to the nature of wine and international shipping, we do not accept returns once an order has been shipped. If your package arrives damaged or incomplete, please contact us as soon as possible with clear photos of the packaging and the affected items. In these cases, we will issue a refund for the damaged or missing bottles. We do not offer replacements or reshipments.
How do I initiate a return?
How do I initiate a return?
Returns are not accepted. However, if your order arrives damaged or with missing items, please contact us by email and include your order number along with photos showing the condition in which the package arrived. Our team will review the case and process the appropriate refund.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
We do not offer exchanges. If a bottle arrives damaged or missing, a refund will be issued for the affected item once the claim has been reviewed.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once your claim has been approved, refunds are processed through the original payment method using Shopify Payments. Processing times may vary depending on your bank or card issuer, but typically refunds appear within a few business days.
Shipping & Tracking
How can I track my order?
How can I track my order?
Once your order has been prepared and processed, you will receive an email with your FedEx tracking number. You can use this number on the official FedEx website to track your shipment in real time.
How long does order processing take?
How long does order processing take?
Order processing takes between 2 and 48 business hours. In many cases, orders are prepared the same day, depending on the time of purchase and operational volume.
When will I receive my tracking number?
When will I receive my tracking number?
You will receive your FedEx tracking number once your order has been prepared and processed, and is ready for shipment.
Where are orders shipped from?
Where are orders shipped from?
All orders are shipped directly from Argentina and delivered to your door via FedEx Priority.
Do I have to pay import duties or taxes?
Do I have to pay import duties or taxes?
Yes. For shipments to the United States, a 10% import duty is automatically calculated and added at checkout. For shipments to the United Kingdom, import duties are included in the product price, while VAT is calculated and added at checkout.
What if my tracking does not update?
What if my tracking does not update?
Tracking information may take up to 24 hours to update after shipment. If you do not see updates after that time, please contact us and we will assist you.
What happens if my bottles arrive damaged?
What happens if my bottles arrive damaged?
If any bottles arrive damaged, we do not reship the order. Please contact us with photos of the packaging and the damaged items, and we will issue a refund for the affected bottles.
What happens if my package is lost?
What happens if my package is lost?
If a package is lost in transit, we will open an internal investigation with FedEx to attempt recovery. If the package cannot be recovered, the corresponding refund will be issued. We are not responsible for packages that are delivered successfully and later stolen from the delivery address.
